At metadealz.shop, we’re committed to providing you with high-quality electronics and exceptional customer service. If you’re not completely satisfied with your purchase, we’re here to assist!
Returns
- Eligibility:
Products must be in unused condition, in their original packaging, and include all accessories and documentation. - Timeframe:
Returns are accepted within 30 days of the delivery date. - Non-Returnable Items:
- Gift cards
- Software downloads
- Clearance or final sale items
To request a return, email us at [email protected] with your order number and reason for return.
Exchanges
If you’ve received a defective or damaged item:
- Contact us at [email protected] within 7 days of delivery.
- Provide your order number and photos of the defect or damage.
- We will arrange for a replacement or guide you through the exchange process.
Refunds
Once your return is received and inspected:
- We will notify you via email of your refund status.
- Approved refunds will be processed within 7 business days and credited to your original payment method.
Note: Sale items are not eligible for refunds.
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
- Report the issue within 7 days of receiving the item.
- Email [email protected] with:
- Your order number
- Photos of the damaged or incorrect product
Our team will resolve the issue promptly.
Need Help?
For further assistance, feel free to contact us at [email protected]. We’re here to make your shopping experience hassle-free!